How can I get to the doctor?

Do you qualify for medicaid?

If you need a ride to the Doctors office or clinic that provides medicaid service and live in the greater Houston area, you are may have transportation provided for you by calling toll free 1-855-687-4786

To get a ride, you or your child must be on Medicaid or be in the Children with Special Health Care Needs program. You also must not have any other way to get to the doctor or drug store.

Before you call for a ride you must have already set up a time to see a doctor. To get a ride:

  1. Call at least 2 work days or more before you need a ride. If you will need to travel a long way out of town to see your doctor, call at least 5 work days before you need a ride. If you need a ride the same day you call us, they will do everything we can to help, but they can’t promise they will be able to get you a ride.
  2. Tell them your Medicaid ID, Children with Special Health Care Needs program number or your Social Security number.
  3. Tell them the address where they will pick you up. If there is a phone number at the place we are picking you up, they need that too.
  4. Tell them the name, address and phone number of the doctor or drug store where you need to go.
  5. Tell them the date and time of your doctor’s visit.
  6. Tell them if you or your children have any special needs so they can send the right type of vehicle. For example, for people who use a wheelchair, they can send a van with a wheelchair ramp

Click here for answers to frequently asked questions about this transportation service.

Are you elderly or physically Handicapped?

If you are handicapped or elderly and require alternative forms of medical transportation, consider the company CareAvan. You can fill out their transport request form here as well as call 713-944-5000. To determine the cost of your transport through this company, visit here first. 

The Metro

If you live In the Greater Houston Area and would prefer to use the Houston METRO system to get to your appointment or clinic, click here for an easy step by step guide on how  to plan your trip.